Privacy Policy

Introduction
Thanks for visiting our website www.incyinteriors.com.au.

This website with URL address www.incyinteriors.com.au is owned and operated by Impressive Imports Pty Ltd trading as Incy Interiors Designs.

We are committed to protecting your privacy as an online visitor to our website.

This privacy policy provides you with details of how Incy Interiors Designs collects and processes your personal data through your use of our site www.incyinteriors.com.au.

As we are an online business trading globally, we aim to comply with the Australian Privacy Principles contained in The Privacy Act 1993 (Cth) and General Data Protection Regulations (GDPR) to ensure that your information is protected.

We use the information we collect about you to maximise the services and products that we provide to you via our website and through our business.

By providing us with your data, you warrant to us that you are over the age of 18 years.

This Privacy Policy, together with our Website Terms and Conditions (including disclaimer) and Listing Terms and Conditions, forms the entire agreement between you and Incy Interiors Designs.

Incy Interiors Designs is the controller of the personal information collected via this website, and we are responsible for your personal data (referred to as “we,” “us,” or “our” in this Privacy Policy).

Contact Details
Our full contact details are:

Impressive Imports Pty Ltd trading as Incy Interiors Designs
Email: customerservice@incyinteriors.com.au
Website: www.incyinteriors.com.au
Postal Address: Please email us to obtain a postal address, as this address is a private address. You are not required to state a reason for this request, and you will be emailed requested details.

It is very important that the information we hold about you is accurate and up-to-date. Please let us know if at any time your personal information changes by emailing customerservice@incyinteriors.com.au.

1. Personal Information – Type, Purpose, and Legal Grounds

Personal information/data means any information capable of identifying an individual. It does not include data that is anonymous in its source.

We may process the following categories of personal data about you:

Communication Information

Communication information includes any communication that you send to us through:

The contact form on our website
The subscriber form on our website
Email, text, social media messaging
Social media posting
Our dedicated e-commerce sites
Pinterest search trends
Any other communication that you send to us

We process this data for the purposes of:

Communicating with you,
For record keeping, and;
For the establishment, pursuance, or defense of legal claims

Our legal ground for this processing is our legitimate interests, which in this case are to reply to communications sent to us, to keep records, and to establish, pursue, or defend legal claims.

Customer Information
Customer information includes any information you provide relating to purchases of goods and/or services, such as your name, title, billing address, delivery email address, phone number, contact details, purchase details, and your card details, workplace, subscription information, and birthday (day and month).

We process this information to:

Supply the goods and/or services you have purchased;
Keep records of such transactions.

Our legal ground for this processing is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract.

User Information/Data
User information includes data about how you use our website and any online services, together with any data that you may post for publication on our website or through other online services.

We may collect, store, and use:

Information provided when using services on our website, or generated during service use (e.g., timing, frequency, and pattern of service use)
Feedback and survey responses
Communication with customer support

We process this data to:

Operate our website and ensure relevant content is provided to you,
Ensure the security of our website,
Maintain backups of our website and/or databases.

Our legal ground for this processing is our legitimate interests, which in this case are to enable us to properly administer our website and our business.

2. How Your Personal Information Is Collected

We may automatically collect certain data from you as you use our website via cookies and similar technologies. Cookies are small files stored on your computer that track how you interact with our website. You can control cookie settings through your browser.

3. Marketing Communications

Our lawful ground of processing your personal data to send you marketing communications is either your consent or our legitimate interests to grow our business.

You can opt-out of marketing messages at any time by contacting us.

4. Text Marketing Notifications

By subscribing to Incy Interiors Designs text notifications, you agree to receive automated marketing text messages about our products and services. Consent is not a condition of purchase, and you may opt-out at any time.

5. Disclosures of Your Personal Data

We may share your data with service providers, professional advisors, and government bodies as required. All third parties are required to respect your data privacy.

6. Data Retention

We retain personal data only as long as necessary for legal or business purposes, including tax compliance and reporting obligations.

7. Your Legal Rights

You have rights to access, correct, and delete your personal data. To exercise your rights, contact us at customerservice@incyinteriors.com.au.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes are effective immediately upon posting on our website.