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FAQs

 

What payment methods does Incy accept?

Incy accepts PayPal, Visa, Mastercard, Afterpay, Zippay, Apple Pay & Split it

How can I make an Incy purchase?

Incy purchases can be made directly through our website at www.incyinteriors.com.au.
We also have a number of amazing stockists across the globe! Check out the incyinteriors.com.au/stores/ for stockist details.

Where can I see Incy products in person?

Incy is primarily an online retailer but for those after a more animate shopping experience, we have a number of amazing stockists across the globe!
You can check out incyinteriors.com.au/stores/ for stockist details.

What does it mean if the product I want is only available for ‘Pre-Order’?

If an item has a ‘Pre Order’ button, it simply means that product is not currently in stock. Pre-order items can still be purchased and your
item will be allocated from our next container. The expected delivery date will be stated underneath the ‘Add To Cart’ button on the product page.


My order has 2 different Pre-Order dates Will they be delivered at the same time?

Yes indeed. We will only ship all the items once they are all in stock. If you would like a split delivery please contact our customer service team at
customerservice@incyinteriors.com and we can split this for you. Please note additional shipping costs may apply.

Where can I find assembly instructions for my Incy product?

For those that have discarded the assembly instructions after swearing you wouldn’t need them again, we have conveniently popped a PDF of the
directions under each item on our website.

Will I have to assemble my order once it arrives?

Our items do come flat packed but don’t worry, you won’t need a degree to assemble them. All items come with a simple set of instructions for your
partner to totally disregard and a guarantee that you will still be friends after.

What happens if my item arrives damaged?

First of all, sorry that you item wasn’t received in perfect condition. In the rare event that this does happen, we want to make the process as simple
and as easy as possible for you. All we need is some images of the damaged items sent to customerservice@incyinteriors.com and we can get
the ball rolling on your return.

I have baby brain and forgot what I ordered, how can I check?

We get it and there is absolutely no judgement here at all.

To check what you ordered, you can search through your inbox for the order confirmation we sent you or you can simply log into your Incy account
online if you created one at checkout. If you opted to check out as a guest, send us an email at customerservice@incyinteriors.com and we will
happily remind you.

Where are Incy products manufactured?

Our products are quite the sightseers. They are manufactured abroad by our team of skilled and scrupulous artisans and then sail across the ocean to
our Australian warehouse. Our metal products are crafted in Taiwan, our wooden products in Vietnam, and our Velvet products in Malaysia and our
mattresses in China.

Do Incy products meet Australian standard?

Incy’s number one priority is to have all products rigorously tested to ensure they meet Australian, New Zealand, Canadian,
USA and European standards. 
All our cots meet Australian and New Zealand safety standards as/nzs 2172.2003. 

What does Authority to Leave (ATL) mean?

All online orders will be dispatched with ‘Authority to Leave’ at the time of purchase. Your parcel will be left at the front door of the property or a safe location around the property. 

Please be aware that on some occasions, if the delivery driver does not feel there is a safe location to leave the parcel unattended, they may leave a collection card and drop this at the most local depot for collection - this is completely up to the discretion of the driver.

 

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