What level of quality are Incy Interiors products?
We have extremely high standards when it comes to the quality of our products. We have strict standards and procedures that our manfacturers adhere to and we have independent quality assurance officers who thoroughly check each product to ensure it meets our standards.
Where are Incy Interiors products made?
All of our products are made in Vietnam and Taiwan. We ensure all of our manufacturers have safe and fair working conditions for their employees. They are also required to meet our strict quality standards.
Can I return a product?
We offer a 14 day no questions asked money back guarantee on any products purchased on the Incy Interiors website.
Simply return your item in the original packaging and we will refund the purchase within 2 business days. If the return is for a change of mind, we don't refund the delivery costs.
If for any reason the item was damaged or not as ordered a full refund including delivery costs will be issued and we will also cover the subsequent delivery cost of the new or correct item.
Please note if the return is due to damages in transit or a manufacturing fault, we can only offer a refund if the product is returned to us in the original packaging.
Can I order by phone or email?
Yes. We understand that not everyone is comfortable placing ordes online so please feel free to either e-mail or phone us to place your order. Our full contact details can be found on our contact us page.
What forms of payment do you accept?
We accept bank transfer, credit card and PayPal. All payments on the website are made via PayPal, but you don't have to have a PayPal account and can use your credit or debit card.
When can the Incy team be contacted?
You can email us at any time and we will get back to you within one business day. If you would like to speak with someone in person, call us on 02 6331 6072 between 9am and 5pm Monday to Friday.
How do I calculate delivery charges?
You can calculate delivery charges once you have added an item to your cart. Cost is based on the weight of the product and where you live.
How will my order be delivered?
All smaller items are delivered via Australia Post. All furniture items will be delivered by our delivery team if a Sydney delivery, for other areas across Australia the item will come via Toll Ipec.
How will I know when my product has been sent?
We will e-mail you with a tracking number once we have sent your item.
Can I have my item gift wrapped?
Gift wrapping and a gift card is available on some items free of charge. A gift card message can be entered during the checkout process. Due to the size of our furniture items, unfortunately we cannot offer gift wrapping.
Does Incy offer discounts for interiors designers?
We do offer trade discounts to interior designers. Email us firstname.lastname@example.org for more information.
Do you offer any loan services for photoshoots?
Incy interiors offers a selection of loan items for photography propping. Please contact us for details on availability, guidelines and delivery details.
Do you have high res photography available?
All of our images can be supplied to media in high resolution format, please e-mail us for a media kit.